Customer Service

Warranty terms

Porsamo Bleu watches are guaranteed against any manufacturing defects for two years. The international limited warranty takes effect on the purchase date of the watch, as it appears on the purchase receipt. The straps, batteries and crystals are not included in the warranty, neither is damage to the case or movement resulting from mishandling. Also not included are defects due to inappropriate treatment or problems caused from repairs done by someone other than authorized Porsamo Bleu staff. 

The covered component will be repaired or the watch will be replaced (at the sole discretion of the service center) free of repair charges, if it proves to be defective in material or workmanship under normal use. In case of replacement, it cannot be guaranteed that you will receive the same style watch. A watch of equal value and similar style will be supplied.

Please make sure that the winding crown is always locked down and properly screwed in or pushed in or the warranty may be void.

Customer is responsible for presenting the warranty card and purchase receipt at the time of repair. Customer is also responsible for paying shipping costs to and from the service center. To prevent damage, PB recommends shipping your timepiece by insured, trackable mail in a carefully wrapped package.

For all repair inquiries contact us at CustomerService@PorsamoBleu.com to obtain a Repair Authorization Number. An RAN will be issued within 1 business day of receipt of repair request and forwarded to the appropriate service center, at that time customer can ship the watch for repair.

Business hours: Monday - Friday  9 am - 5 pm PT

Service Centers

USA

Porsamo Bleu
(747) 888-3146
Shipping Address:
20058 Ventura Blvd. #327
Woodland Hills, CA 91364
Business hours: Monday - Friday 9am - 5pm PT
CustomerService@PorsamoBleu.com

Canada

Watch Service Center of Canada (WSCC)
(416) 595-9709
40 Hayden St.
Toronto, ON M4Y 1V8
CustomerService@PorsamoBleu.com

 

 

Return Policy

All sales are final. No returns or exchanges.

Privacy Policy

ONLINE PRIVACY POLICY AGREEMENT

Bleu Hills, (Porsamo Bleu) is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Bleu Hills of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Bleu Hills , and thus it shall govern any and all data collection and usage thereof. Through the use of www.PorsamoBleu.com you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected

Bleu Hills may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.PorsamoBleu.com . Bleu Hills may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Bleu Hills does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

Bleu Hills may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Bleu Hills and/or our website;
  • Maintain, safeguard and/or preserve all the rights and/or property of Bleu Hills; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of www.PorsamoBleu.com and/or the general public.

Children Under Age of 13

Bleu Hills does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to info@PorsamoBleu.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Security

Bleu Hills shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Changes to Privacy Policy Agreement

Bleu Hills reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at www.PorsamoBleu.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Bleu Hills decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: info@PorsamoBleu.com

01/01/2017

Instruction Manuals

Double Deployment Buckle Double Deployment Buckle
Aiden Japanese Quartz Miyota JS15
Alex Japanese Quartz Miyota JP25
Andre Swiss Quartz ISA 9238/1970
Antonia Japanese Quartz Miyota GM15
Antonio Japanese Quartz Miyota JS25
Bellezza Japanese Quartz Miyota 2035
Bruno Swiss Quartz ISA 9238/1970
Cameron Japanese Quartz Miyota JS25
Cancun Swiss Made ISA 8172/220 Quartz
Celeste Swiss Quartz Ronda 1069
Charlotte Japanese Quartz Miyota JS05
Clarissa Japanese Quartz Miyota 1L45
Connor Japanese Quartz Miyota JS25
Damien Japanese Quartz Miyota JS15
Demetrios Japanese Quartz Miyota OS20
Diana Japanese Quartz VD75
Enzo Japanese Quartz Miyota JS15
Ethan Japanese Quartz Miyota JS15
Etienne Swiss Quartz ISA 9238/1970
Finley Japanese Quartz Miyota OS20
Francoise Japanese Quartz Miyota 6S50
Geroge Japanese Quartz Miyota 6S10
Grand Prix G Swiss Made Quartz ISA 8172/220
Grand Prix M Swiss Made Quartz ISA 8172/220
Grand Prix noir Swiss Made Quartz ISA 8172/220
Harper Japanese Quartz Miyota JS15
Ibiza Swiss Made Quartz ISA 8174/220
Isabel Swiss Quartz Ronda 763
Julien Japanese Quartz Miyota OS10
Karla Japanese Quartz Miyota 2025
Las Vegas Swiss Made Quartz ISA 8171/204
Lexi Japanese Quartz Miyota 2025
Linda Japanese Quartz Miyota 2115
London Japanese Quartz Miyota OS00
Lorenzo Japanese Quartz Miyota JS15
Luca Japanese Quartz Miyota 6P29
Marcus Japanese Quartz Miyota OS2A
Martin Japanese Quartz Miyota OS20
Milan Crystal Swiss Quartz ISA 9238/1970
Milan G Swiss Quartz Ronda 5030D
Milan G noir Swiss Quartz Ronda 5030D
Milan M Swiss Made Quartz Ronda 5030D
Nathan Japanese Quartz Miyota JS25
Niccolo Japanese Quartz Miyota JS15
NYC Swiss Quartz ISA 9238/1970
Olivia Japanese Quartz Miyota 2115
Olivier Japanese Quartz Miyota JS25
Paris Swiss Made Quartz Ronda 763
Pascal Japanese Quartz Miyota OS20
Phileas Japanese quartz Miyota 6S20
Pierre Japanese Quartz Miyota JS25
Pilar Japanese Quartz Miyota JS25
Roger Japanese Quartz Miyota JS25
Sao Paulo Swiss Made Quartz Ronda 5030D
Sasha Japanese Quartz Miyota JS25
Sebastian Japanese Quartz Miyota 2315
SOHO Swiss Made Quartz Ronda 1069
Sofia Japanese Quartz Miyota 2115
South Sea Swiss Quartz Ronda 6004B
South Sea Crystal Swiss Quartz Ronda 6004B
Stavros Japanese Quartz Miyota OS10
Sydney Swiss Quartz ISA 9238/1970
Sydney G Swiss Quartz ISA 9238/1970
Taylor Japanese Quartz Miyota JS25
Tokyo Automatic Japanese Automatic Miyota 8215
Tommy Japanese Quartz Miyota 2315
Tourbillon Sea-Gull TY801 Tourbillon
Tristan Japanese Quartz Miyota JS25
Valentina Japanese Quartz Miyota 6P29
Vince Japanese Quartz VD75
Wolfgang Japanese Quartz Miyota JS25
General Size Guide Watch Sizing Guide
General Watch Guide Watch Buying Guide